Privacy Policy

At Happy Smiles Orthodontics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or communicate with us, including through forms and SMS messaging.

1. Information We Collect

When you submit a form on our website or communicate with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Preferred appointment date/time
  • Any other personal details you voluntarily provide in message fields or through correspondence

If you opt into SMS messaging, we may also collect and store your opt-in status and consent preferences.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and appointment requests
  • Provide information about our orthodontic services
  • Communicate updates, offers, or promotions if you opt in
  • Send appointment reminders and other customer care messages
  • Improve our website and service offerings

We will not sell, rent, or share your personal information with unrelated third parties for marketing purposes.

3. Mobile Information and Messaging Compliance

Text Message Consent:

By submitting a form with your phone number and selecting the SMS opt-in checkbox, you consent to receive customer care text messages (e.g., appointment reminders) from Happy Smiles Orthodontics at the number provided. These may include messages sent via an autodialer. Msg & data rates may apply. Msg frequency varies. You may unsubscribe at any time by replying STOP or clicking an unsubscribe link, if available. For help, reply HELP.

Mobile Data Privacy:

We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third-party service providers that assist us in delivering messaging services, such as platform providers, mobile carriers, and technical vendors.

Exclusions:

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, meet legal obligations, and improve our services. You may request the deletion of your data at any time by contacting us.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information
  • Opt out of email or SMS communications at any time
  • Request more information about how your data is used

To make a request, email us at office@happysmilesortho.com.

7. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in technology, legal requirements, or our services. Changes will be posted on this page, and we encourage you to review them regularly.

8. Messaging Terms & Conditions

If you consent to receive SMS from Happy Smiles Orthodontics, you agree to receive customer care text messages SMS from us. Reply STOP to unsubscribe; Reply HELP for help; Msg & data rates may apply; Messaging frequency may vary. Visit our Privacy Policy to see our privacy policy and terms and conditions.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch with us:

Happy Smiles Orthodontics
206 Ashourian Ave
Ste 211
St. Augustine, FL 32092